Terms of service

OVERVIEW

Welcome to the Karobe Ritual! Throughout the site, the terms “we”, “us” and “our” refer to Karobe. Karobe operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our Services are designed to bring the Mediterranean ritual of carob to your home, promoting a lifestyle of balance and well-being.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To purchase any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS AND HEALTH DISCLAIMER

We have made every effort to provide an accurate representation of our products. However, please note the following:

• Health Information: Karobe is a 100% natural food product. While we share information about the traditional benefits of carob (such as its caffeine-free nature and antioxidant properties), our content is for informational purposes only and is not intended as medical advice, diagnosis, or treatment. Always seek the advice of your physician with any questions regarding a medical condition, especially if you are pregnant or nursing.

• Artisanal Nature: As Karobe is a 100% natural and artisanal product derived from Mediterranean carob pods, slight variations in color, texture, or flavor may occur between batches. These variations are a testament to the natural origin of our product and do not constitute a defect.

• Product Descriptions: All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Karobe reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting. Your purchases are subject to return solely in accordance with our Refund Policy. You represent that your purchases are for personal use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. Unless otherwise stated, posted prices do not include taxes or shipping charges. You agree to provide current, complete and accurate purchase and account information for all purchases. You represent and warrant that you are authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

All our products are prepared and shipped from our roots in Valencia, Spain. While we strive for efficiency, we value the patience required for an artisanal process. We are not liable for shipping delays caused by carriers or customs processing. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, text, images, and the "Karobe Ritual" concept, are owned by Karobe and protected by intellectual property laws. You may use the Services for personal, non-commercial use only. You must not reproduce, modify, or distribute any material without our prior written consent.

SECTION 7 - THIRD-PARTY LINKS AND TOOLS

We may provide access to third-party tools or links (like Shopify features or social media) which we do not monitor. We are not liable for any harm or damages related to your use of any third-party websites or resources.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

Karobe is powered by Shopify. However, any sales and purchases are made directly with Karobe. You acknowledge that Shopify is not responsible for any aspect of the sales or products purchased.

SECTION 9 - FEEDBACK AND REVIEWS

If you send us feedback or reviews, you grant us a perpetual license to use, edit, and publish that content. We reserve the right to remove any content we deem unlawful or offensive.

SECTION 10 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon our intellectual property; (c) to upload viruses or malicious code; (d) to collect personal information of others; or (e) for any obscene or immoral purpose.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. In no case shall Karobe, our directors, or employees be liable for any injury, loss, or claim arising from your use of the service or any products procured using the service, except as required by law.

SECTION 13 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain. Any disputes shall be resolved in the courts of Valencia, Spain.

SECTION 14 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hi@karobe.co.

Our contact information is:

• Brand: Karobe

• Contact Email: hi@karobe.co / orders@karobe.co

• Address: Pol. Ind. Costera Blanca, Turís, S/N, 46389 Turís, Valencia, Spain.